We are seeking a motivated Support Analyst to join our engineering team in Petone, Wellington. This permanent, full-time role is ideal for entry-level candidates looking to kick-start their career in a dynamic environment. The Support Analyst will play a crucial role in providing technical assistance and support to our clients, ensuring the smooth operation of engineering solutions and contributing to overall customer satisfaction.

Responsibilities:

• Provide first-line technical support to clients via phone, email, and in-person.

• Diagnose and resolve technical issues related to engineering software and hardware.

• Assist in the installation and configuration of engineering systems and applications.

• Document support requests and resolutions in the ticketing system.

• Collaborate with engineering teams to identify and implement improvements.

• Conduct user training sessions to enhance client understanding of systems.

• Maintain up-to-date knowledge of industry trends and technologies.

Qualifications:

• Bachelor's degree in Engineering, Information Technology, or a related field (or equivalent experience).

• Strong problem-solving skills and attention to detail.

• Excellent communication and interpersonal skills.

• Ability to work effectively in a team environment.

• Basic understanding of engineering principles and software applications.

• Familiarity with ticketing systems and customer support processes is an advantage.

Why join us

You’ll be part of a global fintech operating across NZ, Australia, South Africa and the UK, working on software that powers capital markets activity. You’ll work closely with product, engineering and customer teams who value clarity, ownership and straight-up problem-solving.

We offer high flexibility, real autonomy, and a genuinely global way of working. Because we operate across multiple time zones, there will be occasional out-of-hours calls with EMEA colleagues or customers. This role is based in Petone, Wellington.